Frequently Asked Questions

Visiting hours at AIC Kijabe Hospital are from 8 AM to 6 PM daily. We encourage visitors to adhere to these times to ensure that patients get adequate rest and medical attention. Special arrangements can be made for critical care patients or in special circumstances. Please contact the nursing station of the respective ward for more information on extended visitation options.

Appointments with specialists at AIC Kijabe Hospital can be made through multiple channels:

• Online Booking: Visit our official website and navigate to the 'Appointments' section. Fill in your details and select the preferred specialist and available time slot.
• Phone Booking: Call our appointment line at 0723-456-789 between 8 AM and 5 PM on weekdays. Our customer service team will assist you in booking an appointment.
• Walk-in Booking: You can visit our outpatient department during working hours to book an appointment in person.

AIC Kijabe Hospital accepts a wide range of insurance plans to ensure accessibility to our services. Accepted insurance providers include:

• National Health Insurance Fund (NHIF)
• AAR Healthcare
• Jubilee Insurance
• Britam Insurance
• CIC Insurance
• UAP Old Mutual
• Avenue Healthcare

If your insurance provider is not listed, please contact our billing department at billing@kijabehospital.org for confirmation or to discuss payment options.

In case of a medical emergency, you should:

• Call our emergency hotline at 0721-999-999. Our emergency response team is available 24/7 to provide immediate assistance.
• Visit the AIC Kijabe Hospital Emergency Department directly. The department is equipped to handle all types of emergencies, including trauma, cardiac events, and severe injuries.
• Provide as much information as possible to the emergency response team, including the patient's condition, any known medical history, and location details if assistance is needed on-site.

Our emergency services are supported by state-of-the-art facilities and a team of experienced healthcare professionals ready to provide urgent care.

To obtain a copy of your medical records, you need to submit a written request to our Medical Records Department. You can do this by:

• Visiting the hospital in person and filling out a records request form at the Medical Records Office.
• Emailing your request to records@kijabehospital.org. Please include your full name, date of birth, identification number, and specific details about the records you need.
• Mailing a request letter to the Medical Records Department, AIC Kijabe Hospital, P.O. Box 20, Kijabe, Kenya.

Please allow 5-7 working days for the processing of your request. There may be a nominal fee associated with the release of records.

AIC Kijabe Hospital offers various payment options to ensure convenience for our patients:

• Cash Payments: Accepted at all hospital billing counters.
• Credit/Debit Card Payments: We accept major credit and debit cards such as Visa, MasterCard, and American Express.
• Mobile Money: Payments can be made using M-Pesa. Use Paybill number 123456 and your patient number as the account reference.
• Insurance Billing: For patients with accepted insurance plans, direct billing can be arranged.
• Bank Transfers: For larger amounts, bank transfer details are available at the billing office.

For any billing-related inquiries, please contact our billing department at 0723-456-789 ext. 225.

As a patient at AIC Kijabe Hospital, you have the right to:

• Receive high-quality, respectful, and dignified care without discrimination.
• Be informed about your diagnosis, treatment options, and prognosis in understandable terms.
• Consent to or refuse treatment after being fully informed of the risks and benefits.
• Have your personal health information treated with confidentiality.
• Request a second opinion regarding your medical condition.

Your responsibilities include:

• Providing accurate and complete information about your health history and current conditions.
• Following the treatment plan prescribed by your healthcare provider.
• Respecting hospital policies, staff, and other patients.
• Ensuring that your financial obligations are fulfilled promptly.
• Keeping appointments or notifying the hospital if you are unable to attend.